Learning your business 0%
Learns from what you already have
Return policy, help center, product catalog, shipping FAQ, past conversations and brand voice guidelines. Nova learns them and answers from them.
YourAI agent for every conversation
Nova Intelligence turns your help center, policies and catalog into one custom AI agent. It answers customers on every channel, in every language, and reads how they feel.
20+ channels 50+ languages
Product of Aether AI
M
MayaWebsite chat · Harbor & Pine
Handled by Nova
Nova is listening…
Sample conversations. Harbor & Pine is a fictional store.
One agent on the channels your customers already use
How Nova works
It answers what your customers actually ask.
Order questions, changes, product details and bookings, on any channel and in any language.
"Where's my order?" can arrive in any language. Nova answers each one in the language it came in.
Size swaps, address changes and returns, answered from your own return policy and shipping FAQ.
Stock, colours and sizes, answered from your product catalog.
Rescheduling and appointment questions, handled inside the same conversation.
Harbor & PineAssistant · Powered by Nova
Message
10:08
H&PHarbor & PineAssistant · Powered by Nova
My order still hasn't arrived and I need it this weekend. Really frustrated.
I'm so sorry, Maya. Your order is out for delivery and arrives today by 6 PM.
That's amazing, thank you!
Multi-engine NLP
Live understanding
- Language
- English
- Intent
- Order status
- Urgency
- High
- Emotion
- Frustration
- Sentiment
- Negative
- Response
- Empathetic
Hears what they mean. And how they feel.
Nova reads intent, urgency and emotion in every message, then responds with a human touch.
"My order still hasn't arrived" is read as an order status question, not a vague complaint.
"I need it this weekend" is flagged as high urgency, so the answer leads with the delivery time.
"Really frustrated" is heard as frustration. When the customer thanks Nova, it reads relief.
Each reply is shaped by what Nova heard, so a frustrated customer gets an empathetic answer.
Trained on your business.
Your help center, policies and catalog become one custom AI agent.
Brand voice · Guidelines
- Warm and personal
- Use the customer's name
- Lead with the answer
Example guidelines
My order still hasn't arrived and I need it this weekend.
I'm so sorry, Maya. Your order is out for delivery and arrives today by 6 PM.
EmpatheticAnswers in your brand voice
Your brand voice guidelines and past conversations shape every reply, so each answer sounds like your store.
One agent.
Every channel.
Nova answers on 20+ channels, so your customers reach the same agent wherever they already talk to you.
Channels
and more
20+ channels
Fluent in
50+
languages.
Nova detects the language of every message and replies in it.
Español · 日本語 · العربية · हिन्दी · 中文 · ไทย · 한국어 · Français · Bahasa Indonesia · Deutsch · and more
Ask Harbor & Pine anything
The same question, "Can I change my delivery address?", in ten of the languages from the film. Pick one.
10:08
H&PHarbor & PineAssistant · Powered by Nova
Message
Faster to launch.
Nova learns from the help center, policies and catalog you already have.
Higher quality.
Answers that understand intent, urgency and emotion.
A fraction of the price.
One custom agent for every conversation.
See Nova in 43 seconds
The product film: every channel, every language, and a frustrated customer turned around.
Play the film0:43 · with sound
Enterprise-grade privacy.
Nova is built on rigorous compliance frameworks. Ask the Aether AI team for the details your security review needs.
Talk to Aether AI about security